Support
Here's What Wayble's Annual Support Contract Includes
Wayble Support
The Annual Support Contract covers Wayble Wayfinding powered by Mapsted’s for a period of 12 months for CUSTOMER. Mod agrees to offer up to six (6) support incidents per a twelve (12) month period.
An incident is any time a Mod Creative Support rep connects to the client's product deployment or signage media players, troubleshoot, diagnose, and resolve one issue for up to 1 hour of technical support.
Further post-implementation support may be requested and will be invoiced at Mod's current billable hourly rate for technical support, which is currently $400 per hour. Pricing is subject to change. Pricing does not include travel and expenses if applicable.
The project is configured to function in a stable manner. Prior to any client technical updates or feed changes, the project(s) should be tested.
Additional Support Details
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Support Coordination
Support is available via email at support@modcreativeinc.com
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Support Contract Availability
Support will be provided during normal business hours, Monday-Friday (excluding holidays and company events). The typical response time for support requests will be <1 business day.
Support contracts that expire revert to the free level of support with a typical response time of 3 business days.
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Mod Creative Support Exclusions
The Mod Creative support for configured projects does not cover support for the hardware, signage players, server, mobile OS changes, mobile device updates, or browser version updates.
Additionally, technical support and maintenance plans do not cover third-party software or data integration changes that impact product functionality.
Technical support and maintenance plans do not cover content entry or content updates.
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Project Expansion/ Modifications
Mod Creative project support does not cover expansion/modification to the existing configured project.
Pricing for project expansion/ modifications is available upon request.
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Wayble Wayfinding uses AWS
Wayble Wayfinding powered by Mapsted uses AWS instances hosted in the USA for all the product/services. Wayble Wayfinding powered by Mapsted using Amazon services complies with SOC 2, PCI-DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, and NIST 800-171.
Please review the certification and documentation here: -
Does Wayble allow service providers to accept or decline requested appointments?
Yes, Wayble allows for multiple service appointment options:
- Auto scheduled appointments to a service provider's or department's availability
- Tentative appointments requiring staff approval
- Standby / walk-in appointments
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What makes Wayble different than the existing apps?
Wayble connects users with their favorite things in multiple categories—restaurants, stores, airports and more, giving them choices of how to interact with brands.
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Can my existing kiosks integrate into Wayble?
YES, we are able to integrate many existing interactive kiosks into Wayble. Please contact us to schedule a review of your existing kiosk to determine the options that are available.
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Can Wayble be integrated into our mobile app or website?
YES, we can embed Wayble within most mobile apps and web platforms. Please contact us to schedule a review of your existing kiosk to determine the options that are available.
Looking for Support?
Submit your Request for Support below using the form.
Our typical response time is less than 1 business day, during normal business hours.
We will reach out to you as soon as possible!